The workflows, policies, scripts, and trackers I've built inside real businesses, in a private portal of playbooks. Work through them on your own, do them with me in a working session, or have my team install them for you.
Templates in a folder rarely get used. Each playbook starts with what the gap is costing you, gives you the standard to hold, and walks you through five steps to get there.
Work through the steps at your own pace. Your calculators, checklists, and progress save as you go.
IncludedNinety minutes together, live in your own accounts, setting up one system start to finish.
$395, credited toward an installWe build the whole system in your tools, customize every template to your business, and train your team.
From $1,250 per systemYou already know the clinical work. What catches people off guard is everything around it: the entity, the compliance, the credentialing clock, the first hire. Usually at the worst possible moment.
I've run operations for a four-location group practice and recruited and onboarded 27 clinicians through it. This is the order the work actually happens in, and the Practice portal is everything I wish every founder had on day one.
Simpler, but not simple. You still need the right entity, HIPAA from your first client record, real intake, and policies you actually enforce. Build it like you might grow, so you're not rebuilding it later.
Add a group NPI, practice-level credentialing, a W2 or 1099 decision, onboarding, supervision, and a team that needs to know exactly what to do without asking you. This is where most of the pain lives.
The order it actually happens in
Who needs to be in the room
Most of these are one-time or fractional, not payroll. The point is knowing who to call before it's a crisis.
Seven playbooks for a practice clients trust, and stay with. Built from running a multi-location group practice, and written for therapists, counselors, and coaches. Confidentiality comes first, before a single automation.
Includes a privacy check, BAA tracker steps, consult and rebooking scripts, a retention tracker built on client IDs (never names), and an "if you coach" section in every playbook.
Operational guidance from running real practices, not legal advice. HIPAA, entity, classification, and licensing decisions belong with a healthcare attorney and CPA in your state.
A salon, a consultancy, a contractor, a coach. Different coats, same bones. Someone asks, someone gets onboarded, the work gets delivered, the money comes in, and someone follows up.
When any one of those lives in your head instead of a system, it breaks the week you're busiest. The Business portal gives each one a home.
Seven playbooks for any service business, whether clients book appointments or you quote projects. Each one shows you what the gap is costing you, then how to close it.
Operational guidance, not legal, tax, or financial advice. Have an attorney or accountant review anything client-facing for your location.
Every playbook, and every build I do, follows the same sequence. Skip a step and the next one doesn't hold.
I look at how your business really runs, find where time and money slip, and hand you a ranked roadmap with a 90-day plan. Fully async, in writing, with a recorded walkthrough.
$1,000 for solo and small teams, $2,500 for teams and multiple locations. It includes both playbook portals, and the full fee is credited toward anything we build together.